Help Desk Coordinator
Location: Arlington, VA
Category: Other
Employment Type: Direct Hire
Job ID: 24448
Date Added: 10/17/2024
Internal Help Desk Coordinator Benefits:
- Salary: $60,000 – 75,000.
- Work alongside people who are passionate about customer experience and inspire impact.
- Award-winning digital thought leaders in the industry.
- Health, vision, dental insurance.
- Ensure excellent customer service by providing timely first-level support for software and hardware issues.
- Manage and maintain Apple devices, including installation, configuration, and troubleshooting, as well as overseeing technology equipment and software licenses.
- Prepare laptops for distribution and create comprehensive documentation and how-to guides for team members.
- Oversee the internal department service desk, facilitating efficient responses to requests while coordinating newsletters, lunches, and onboarding processes for new employees.
- Assist with special events and handle orders for office and kitchen supplies to ensure smooth operations.
- At least 1 year of experience in tech operations support or a related field.
- Minimum of 1 year in administrative or operational roles in a fast-paced environment.
- Strong ability to learn and manage quickly while executing multiple tasks efficiently.
- Excellent interpersonal, problem-solving, and communication skills with a customer service focus.
- Familiarity with Google Workspace and (Mobile Device Management) MDM tools are nice to have.
- Bachelor's degree is required.
An award-winning creative and marketing workforce solutions provider. Profiles places the highest caliber candidates in Fortune 500 companies and leading brands, nationwide. Our specialized recruiters represent an elite group of skilled professionals for contract, contract-to-hire, and direct hire positions. Profiles is headquartered in Baltimore, MD with a remote staff of entrepreneurial individuals across the nation.
Have you considered a contract position? Profiles offers the following benefits: competitive salary; 401(k) plan; weekly paycheck and bonus pay; health, vision and dental insurance; online software and soft skill training.
New job opportunities are listed daily – www.careerprofiles.com.
Profiles is dedicated to a long-term vision of diversity, equity, and inclusion. We understand that real change takes time, and we are committed to making sustained efforts that lead to lasting impact. Our long-term vision includes setting ambitious goals, tracking our progress, and remaining steadfast in our commitment to creating a more inclusive and equitable future.
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