BALTIMORE, MD – FEBRUARY 4, 2025 – Profiles, a leading marketing, creative, and technology staffing agency, announced today that they have won the Best of Staffing Client and Talent 5 Year Diamond Awards for providing superior service to their clients and candidates for at least five (5) consecutive years. Profiles is comprised of a well-seasoned, coast-to-coast staff, servicing fortune 500 clients and successful organizations nationwide.
ClearlyRated’s Best of Staffing® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients and candidates. On average, clients of winning agencies are 50% more likely to be completely satisfied and candidates who have been placed by winning agencies are 60% more likely to be completely satisfied with the services provided compared to those working with non-winning agencies. Here is where Profiles stands:
- Profiles received a Net Promoter® Score of 84.2% from their clients, significantly higher than the industry’s average of 45% in 2024.
- Profiles received a Net Promoter® Score of 92.3% from their candidates, more than three times the industry’s average of 30% in 2024.
“These outstanding results reflect the core of who we are at Profiles,” stated Polly Brady, COO. “Our brand promise is built on trust, excellence, and a relentless commitment to delivering outstanding experiences for our clients and the candidates that make up our professional community. Earning the Best of Staffing award for eight consecutive years is not just an achievement; it reflects our deep dedication to service, relationships, and continuous improvement.”
Polly Brady continues by sharing, “we take client and talent feedback seriously, using it as a guide to refine our processes, elevate our partnerships, and ensure every interaction is meaningful. The results speak for themselves. Our Net Promoter Scores surpass industry benchmarks because we listen, adapt, and invest in the people and companies we serve. This award is a testament to our incredible team who show up every day with passion, expertise, and a commitment to being trusted advisors. We are honored to be recognized and remain focused on pushing the standard even higher in 2025.”
“I’m delighted to present the winners of the 2025 Best of Staffing award,” said ClearlyRated’s CEO, Baker Nanduru. “These remarkable organizations have set themselves apart through their relentless pursuit of service excellence and extraordinary client experiences. They exemplify the highest standards of professionalism, and I’m privileged to shine a spotlight on their outstanding achievements—congratulations on continuing to transform our industry!”
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. ClearlyRated’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees.
Profiles’ ClearlyRated Listing
Christy DeAngelo is the Senior Digital Marketing Manager at Profiles, where she excels in driving employer branding and candidate relationship management. With a strong focus on automation and technology, she streamlines processes and enhances brand engagement across various platforms. Passionate about innovative digital solutions, Christy consistently delivers impactful marketing strategies.
